Customer Onboarding Specialist - Coffee Sales (North & South Carolina)
About The Position
Nestlé Professional Solutions is hiring a Customer Onboarding Specialist in the North and South Carolina area to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This is a remote-based role in North or South Carolina with an expected travel requirement of 40% or more, based on client and business needs. This role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory. The Customer Onboarding Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory.
Requirements
- Proven experience in food and beverage operations and project management skills.
- Familiarity with Salesforce or other CRM systems is essential
- Intermediate skills in Microsoft Office (Email, PowerPoint, Word).
- Ability to work variable hours, including evenings and weekends, and to travel extensively.
- Strong problem-solving skills and the ability to analyze issues to provide effective business solutions.
Responsibilities
- Manage installations and ensure site readiness for all new and existing accounts within the assigned territory.
- Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians.
- Conduct onboarding and refresher training for new accounts, creating training materials and delivering presentations to diverse groups. Comfort in public speaking is essential.
- Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross-selling opportunities.
- Oversee product compliance with Nestlé Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption.
- Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role.
Benefits
- Company Car: For your professional and personal use.
- Growth Opportunities: You own your career, and we provide limitless opportunities to grow.
- Total Rewards: You will receive excellent benefits and compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
