Customer & Onboarding Intern

The Mobile-First Company•Miami, FL

2d•$15 - $20•Hybrid

About The Position

Most tools for small businesses weren’t built for real operators. They were built for employees in offices, not people running a business from their phone. We’re changing that. We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand. Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM. Over 20,000 businesses use it every day. Next up: expenses, invoicing, and more. We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators. Our team is based in Paris, Buenos Aires, Miami. We are looking for a motivated Customer Success Intern to support our growing user base in the U.S. and France. This role is ideal for someone eager to gain hands-on experience in a fast-paced startup environment, working at the intersection of customers, product, and operations. Interns who do well will have the opportunity to extend their internship or transition into a part-time or full-time role. This is a paid internship with an hourly rate of $15–$20, depending on experience.

Requirements

Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
Curious and analytical: you enjoy understanding user problems and improving processes.
Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
Start up ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
Fluent in French and English.

Responsibilities

Own the customer onboarding experience, helping users get value from the product as quickly as possible.
Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
Support users with questions, issues, and setup, always with a product-first mindset.
Turn onboarding and support interactions into clear feedback for product and operations.
Grow into a highly operational role at the intersection of customers, product, and AI.
Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
Managing daily customer conversations, prioritizing requests and resolving them efficiently.
Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
Sharing insights with product and tech teams to help reduce future support needs.
Testing and iterating on onboarding messages, flows, and automations.
Continuously learning and experimenting with AI tools and operational improvements.