Customer Onboarding Executive

Mews • Dallas, TX

10h

About The Position

As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, supporting & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues. You are excited to engage our small to medium clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality. Your mission, should you choose to accept it: Lead small and medium value clients through the Onboarding process Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat Proactively contact customers by phone to re-engage them and guide them through the onboarding process Use appropriate tools and systems to efficiently manage high volumes of customer interactions Identify customer trends, gather insights, and share feedback to help improve the overall customer experience Ensure existing training programs meet and/or exceed customer needs Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

Requirements

• 1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
• Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
• Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
• Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements
• Fluency in English and Gujarati
• To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

Nice To Haves

• Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus

Responsibilities

• Lead small and medium value clients through the Onboarding process
• Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
• Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
• Proactively contact customers by phone to re-engage them and guide them through the onboarding process
• Use appropriate tools and systems to efficiently manage high volumes of customer interactions
• Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
• Ensure existing training programs meet and/or exceed customer needs
• Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed