Customer Onboarding Representative

Halter•Boulder, CO

4d•$60,000 - $90,000

About The Position

As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field. This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter. What your day could look like: Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams Work directly with ranchers to bring Halter into their operation and support day-to-day use Lead training that fits the ranch: practical, straightforward, and useful Act as the main point of contact during deployment, giving customers a clear, reliable owner Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated Keep deployments on track by managing timelines, aligning resources, and clearing blockers Solve problems quickly and adapt plans as conditions change Spot patterns in the field and help improve how future ranches are deployed Track key signals to understand what’s working and where we can improve Set customers up with the confidence and foundation needed for long-term success with Halter

Requirements

Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts
Confidence operating independently and keeping priorities organized
The ability to coordinate moving pieces and keep things progressing without constant oversight
A practical, solutions-focused mindset when challenges come up
Comfort working cross-functionally: pulling in the right people and keeping everyone aligned
Clear, straightforward communication
Good judgment and the ability to adapt when plans change
A genuine care for the people we serve and the quality of the work

Nice To Haves

Agriculture or ranching experience
Startup or high-growth environment experience
Familiarity with tools like Salesforce, Intercom, or similar systems
Experience working in ag-tech

Responsibilities

Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams
Work directly with ranchers to bring Halter into their operation and support day-to-day use
Lead training that fits the ranch: practical, straightforward, and useful
Act as the main point of contact during deployment, giving customers a clear, reliable owner
Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated
Keep deployments on track by managing timelines, aligning resources, and clearing blockers
Solve problems quickly and adapt plans as conditions change
Spot patterns in the field and help improve how future ranches are deployed
Track key signals to understand what’s working and where we can improve
Set customers up with the confidence and foundation needed for long-term success with Halter

Benefits

Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
Health Benefits - We offer best-in-class insurance for our employees, so they can care for themselves and their families.
12 weeks of paid parental leave for primary or secondary caregivers plus many other parental benefits that support you and your family.
Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%.
Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

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