On-Site - Henderson, NV
About The Position
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team. This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse environment.
Requirements
- High School Diploma or equivalent required
- Bilingual (English & Spanish) preferred but not required.
- 1–2+ years of experience in staffing, warehouse operations, or on-site account coordination.
- Strong interpersonal, verbal, and written communication skills (email and in-person).
- Professional demeanor and ability to represent Traba with both workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
- Organized, detail-oriented, and a proactive problem solver.
- Comfortable working in fast-paced, dynamic warehouse environments.
Nice To Haves
- Associate's or Bachelor's degree preferred.
Responsibilities
- Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
- Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
- Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
- Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
- Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
- Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
- Identify and drive wallet expansion opportunities within the account.
Benefits
- Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
