Customer Navigation Specialist (BES2) – Temporary Position Available in Eugene WorkSource Office
About The Position
Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team! At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.
Requirements
- Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
- Two years of education or experience; listed above are examples of acceptable experience. 45‑quarter (30‑semester) college‑level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
Nice To Haves
- Commitment to Diversity, Equity and Inclusion: Demonstrates respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds. Creates a welcoming environment where every customer feels supported.
- Strong Customer Service and Communication Skills: Provides clear, friendly, and professional assistance at the information desk, on the phone, and in the resource room. Actively listens, asks clarifying questions, and explains processes in simple, accessible language.
- Technical Comfort with Everyday Digital Tools: Shows confidence using and assisting customers with Microsoft Word, Excel, and Outlook; basic file management; scanning, copying, and uploading documents; and navigating web-based systems such as Frances Online and other workforce tools.
- Ability to Work Independently and as Part of a Collaborative Team: Operates efficiently at the front desk and in the resource room with minimal supervision while also coordinating with teammates to ensure smooth customer flow, accurate information sharing, and a consistent service experience.
- Adaptability and Creative Problem-Solving: Ability to shift direction quickly based on changing customer needs or unexpected situations in the lobby or resource room. Uses flexibility, resourcefulness, and innovative thinking to troubleshoot issues and help customers navigate digital and in‑person services effectively.
Responsibilities
- Interview a high volume of job seekers to identify goals/needs, transferable skills, and interests.
- Provide job seekers referrals for job listings, provide guidance for the application process, document writing, and interviewing techniques.
- Advise claimants of potential eligibility problems/issues to their claim.
- Provide progressive assessments to job seekers, as needed, to inform provision of services on an ongoing basis with other WorkSource staff.
- Occasionally travel throughout the state.
Benefits
- A workplace that balances productivity with enjoyment and encourages learning and mentoring.
- Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
- Work/life balance
- 11 paid holidays a year
- A competitive benefits package
- Public Service Loan Forgiveness opportunity!
- Get There - Oregon’s easy-to-use carpool matching tool and trip planner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
