Customer Movement Manager

Atlas Air•Erlanger, KY

6d•$77,500 - $101,500•Onsite

About The Position

Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: The Customer Movement Manager serves as the primary customer advocate and customer communication interface within the Global Control Center during their shift. This role is embedded on the GCC Bridge and collaborates closely with Dispatch, Maintenance Control, Ground Operations, and Crew Scheduling to monitor flight movements, anticipate disruptions, and support real-time operational decision-making through the lens of customer impact. The Manager ensures that customer communications are timely, accurate, and aligned with recovery strategies. This role is critical to delivering an outstanding customer experience, especially during high-visibility events, seasonal operations, or irregular operations.

Requirements

Minimum 4 years in an airline operations, customer service, or dispatch environment.
Strong understanding of OCC functions and control center decision-making.
Excellent written and verbal communication skills with attention to tone, clarity, and professionalism.
Strong planning and organizational skills with a high level of attention to detail.
Ability to manage multiple high-priority tasks in a fast-paced operational setting.
Experience communicating with or supporting customer operational teams.
Proficiency with operational tools and tracking systems used in control centers.

Nice To Haves

Familiarity with Atlas Air operations or other global ACMI/charter airline models.
Experience supporting peak operations or event-based movements (e.g., sports teams, perishables).
Associate or Bachelor’s degree in Aviation Management, Business, or a related discipline.

Responsibilities

Maintain situational awareness of flight activity and key customer sensitivities within a 72-hour operational horizon.
Monitor operational status for high-visibility flights and escalate customer concerns to the Director GCC as needed.
Collaborate with the GCC Bridge team to advocate for commercially critical decisions and flag competing priorities early.
Serve as the primary outbound communicator to customer operations teams during disruptions, providing updates on delay causes, recovery actions, and next steps.
Document and track customer impacts and communications per SLA protocols.
Support implementation of proactive planning measures for special operations (e.g., holiday peaks, charters).
Assist with IROP playbooks, contingency plans, and customer-specific recovery scenarios.
Represent customer priorities during operational planning discussions and handovers between shifts.