Customer Maintenance Trainer, Conveyor Systems

Designed Conveyor Systems•Franklin, TN

1d•Hybrid

About The Position

As a Customer Service Hands-On Trainer, you will lead high-quality, hands-on training experience for Maintenance Teams wanting to learn how to repair and maintain automated conveyor systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long-term customer relationships. You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

Requirements

At least two years of experience maintaining PLC automated conveyor systems.
Understand high and low voltage electrical systems.
Can build structured and content with clear goals and outcomes.
Are confident presenting technical information and helping teams truly understand it.
Are flexible and willing to support customers on weekends when needed.
Bring strong customer service instincts and know how to listen, collaborate, and build trust.
Stay organized and calm while balancing shifting priorities and evolving schedules.

Responsibilities

Show maintenance teams how to repair and maintain conveyor systems.
Train Operations teams on their overall system components and functions.
Build manuals and presentations to support System Training.
Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans.
Organize supporting documentation.
Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met.
Track all completed trainings and gather feedback to continuously improve quality.
Identify when customers need additional support and schedule remedial training, including coordinating billing.
Travel up to 50 percent to customer and vendor sites to deliver and receive training.