Production Specialist III
About The Position
Sitemetric seeks a detail-oriented, customer-focused Customer Logistics Specialist to support the packaging, labeling, and shipment of customer orders, as well as monitoring delivery status, troubleshooting issues with carriers, and maintaining accurate shipping records. This role is central to ensuring accuracy, speed, and consistency in our daily logistics operations. If you are proactive, organized, and eager to be part of a fast-growing, innovative company that is transforming the construction industry, you will thrive at Sitemetric. At Sitemetric, we turn technology into services that transform how the world is built. This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more. We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more. We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built. As Customer Logistics Specialist, you will support the packaging, labeling, and shipment of customer orders, along with monitoring delivery status, troubleshooting issues with carriers, and maintaining accurate shipping records. In the bigger picture, you will be responsible for cultivating relationships with customers and internal stakeholders and delivering the highest-quality service across construction environments that are continually changing, dynamic, and uncertain. This requires an obsessive commitment to understanding customers' and colleagues’ values, immediate and evolving needs, and preferences, to enable them to maximize success on each project and across their broader project portfolio and enterprise. Overall, the role demands drive, grit, perseverance, and an abundance mindset to navigate and excel in the perpetually challenging environments where we and our customers operate.
Requirements
- High school diploma or equivalent; at least 18 years of age
- 1+ years of experience using Microsoft Office and productivity applications
- Strong attention to detail, organization, and data accuracy
- Confident problem-solver with ability to diagnose shipping or order issues quickly
- Excellent written and verbal communication skills
- Flexible, adaptable, and customer-service oriented
- Ability to lift up to 49 pounds and work on your feet for extended periods
- Availability for flexible scheduling (nights, weekends, and holidays as needed)
Nice To Haves
- Experience in shipping, logistics, or inventory management
- Familiarity with Windows, File Explorer, and label-printing software
- Customer service experience in a logistics or operations environment
Responsibilities
- Pull requested items, apply order/product stickers, securely package inventory, and prepare packing slips.
- Generate shipping labels and tracking numbers, update the Excel Order Tracker, and ensure shipping details are accurate.
- Notify customers with tracking information, provide timely updates, and respond to inquiries.
- Communicate with third-party delivery systems to resolve delays, damages, or missing shipments; follow up until resolution is complete.
- Track incoming/outgoing shipments daily, post updates in the internal icomm-channel, and maintain comprehensive logs of package statuses.
- Maintain organized digital and physical records of packing slips, tracking logs, addresses, and delivery documentation.
- Participate in SOP reviews and propose improvements for packaging, shipping, and reporting workflows.
Benefits
- Competitive hourly pay based on experience and qualifications
- Weekly payroll
- Health, dental and vision insurance for full time employees
- 401(k) eligibility
- Accrued paid sick leave for all employees, even part time employees
- Paid vacation, accruing at 40 hours per year, for full time employees
- Opportunities for career growth and professional development
- Employee referral bonus plan includes $100 for each referred candidate that completes a minimum of 90 consecutive days of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes.
- Supportive team culture that values clarity, reliability, and high performance
- Access to the right tools, technology, and support to do your best work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
