Customer Logistics Specialist - Costco

Chosen Foods, LLC • San Diego, CA

5h • Hybrid

About The Position

As a Customer Logistics Specialist – Costco, you will manage the full lifecycle of customer purchase orders—from initial receipt through final delivery—for a high-volume, retail partner. You will act as the day-to-day execution owner of each order, ensuring accuracy, timeliness, and proactive issue resolution.

This role requires close coordination with Sales, Operations, brokers, and third-party logistics (3PL) partners to maintain strong service levels and consistent execution in a fast-paced, growth-oriented environment.

Schedule: Hybrid role with an in-office expectation of 3 days per week. Core working hours are 7:00 AM–3:00 PM (start time at 7:00 AM).

Requirements

• 2+ years of experience in logistics, customer service, or supply chain operations
• Familiarity with ERP systems and EDI/API platforms (e.g., SPS, TrueCommerce)
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Excel
• Excellent communication and problem-solving abilities

Nice To Haves

• Associate or bachelor’s degree in business, Supply Chain, or related field preferred
• experience with Power BI is a plus

Responsibilities

• Own execution of each purchase order from receipt through delivery across domestic and international flows.
• Validate order accuracy, confirm inventory availability, and ensure timely processing through ERP and logistics systems.
• Actively manage order execution and proactively address risks that may impact delivery.
• Ensure all documentation (POs, shipping confirmations, invoices) is accurate and complete to support seamless execution and payment.
• Serve as a primary point of contact for customer supply chain teams and internal stakeholders regarding order status, delivery updates, and issue resolution.
• Execute against replenishment plans to support consistent in-stock performance.
• Support ongoing automation initiatives (EDI/API) to streamline order flow and reduce manual processes.
• Analyze order and shipment data to identify trends, risks, and areas for improvement.
• Utilize dashboards and reporting tools to support operational decision-making and forecast accuracy
• Coordinate with Sales, Operations, 3PL partners and customer logistics coordinators to align on inventory, promotions, and customer expectations.
• Ensure accurate execution and proactive coordination to reduce deductions and avoid service issues.
• Participate in continuous improvement efforts to enhance operational efficiency and customer experience.
• Provide feedback on system and process enhancements based on day-to-day execution insights.

Benefits

• Medical, Dental, Vision Insurance for you, and optional coverage for your family
• Disability and Life Insurance
• 401k Retirement Plan
• PTO and paid holidays and sick time
• A high performing, rewarding, and tight knit team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees