Customer Service & Logistics Specialist

Aztalan Bio LLC•Johnson Creek, WI

9d•$54,000 - $67,000

About The Position

Aztalan Bio is seeking a detail-oriented and customer-focused Customer Service & Logistics Specialist to support operations within our Commodities Department. This role plays a key part in ensuring smooth coordination between customers, logistics partners, and internal teams. The position combines customer service, shipment coordination, documentation management, and market data support to help ensure efficient truck shipments and accurate certification records. The ideal candidate thrives in a fast-paced environment, enjoys working with both customers and operational teams, and has strong organizational and problem-solving skills. We offer a competitive compensation package and robust benefits, including 401(k) with company matching, paid time off (PTO), sick time, and comprehensive benefits. Located outside Jefferson, WI - Aztalan Bio is a biorefinery that utilizes a dry front-end fractionation system which separates corn components (starch, protein, germ) before the distillation process, leading to a wider range of products and potentially higher efficiency - producing corn oil, ethanol, corn germ, bran, and distillers’ grains. These outputs support a wide range of markets, including food production, animal nutrition, and renewable energy. The plant has been in operation since 1898, first as a malting company and then, in 2006, was converted to ethanol production, becoming Wisconsin’s largest ethanol operation. Over the coming years, Aztalan Bio will undergo a similar transformation to its sister facility, Pannonia Bio in Hungary, to create a next-generation biorefinery tailored to Wisconsin’s agricultural strengths and diversity. Building on more than a century of history, this next chapter is about investing in people, progress, and community. With the revitalization of this historic plant and the hiring of a new workforce, we are creating opportunities for local employees while reinforcing generations of partnership with farmers. Aztalan Bio is owned by ClonBio Group who is family-owned and invests in their people for long-term success.

Requirements

Associate or Bachelor’s degree in business, agriculture, or a related field preferred.
1-3 years of experience in an accounting role.
Excellent communication, negotiation, and customer service skills.
Ability to work independently and with a team.
Proficient in Microsoft Office, with aptitude to learn new software and systems.

Responsibilities

Oversee scheduling of co-products loads, issue load numbers to co-products customers, tracking when load numbers are communicated, and negotiate as needed.
Documenting and filing ISCC+ certifications.
Analyze market data to identify opportunities for growth.
Assist and offer support with truck shipments and preparing invoices.
Entry and application of inbound grain tickets, contract entry, settlement of grain tickets for farmers.
Assist in the billing process of co-products loaded out co-products and invoicing, with a high level of attention to detail and accuracy.
May assist with Accounts Receivable.
Assist the Commodities department in answering calls, giving out current prices, contracting grain, inputting contracts and or pricing.
Audit grain settlements to ensure accurate payment.
Handling customer inquiries for documentation.
Building professional relationships with our customers.