Customer Logistics Manager

Essity•Philadelphia, PA

About The Position

Essity is looking for an experienced Customer Logistics Manager who plays a critical role in shaping and executing the logistics components of the Go To Market (GTM) strategy, acting as the primary connector between Sales, Customer Service, Warehousing, Global/Local Fulfillment teams, 3PLs, and brokers. The role ensures Essity delivers superior customer service at the right cost while enabling long term operational efficiency, capability development, and future ready logistics planning. A central accountability of the role is balancing the two primary KPIs: Service Level Performance and Distribution Cost Efficiency. The ideal candidate should/could live in Philadelphia, PA. Essity is looking for people who embody their values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace, always looking for ways to improve their products and themselves.

Requirements

5–7 years of experience in Customer Logistics or Supply Chain roles within a fast‑moving consumer goods (FMCG/CPG) company.
Strong experience in fulfillment operations, customer service logistics, and 3PL management, with demonstrated success improving service and cost performance.
Advanced analytical and reporting skills, able to translate operational data into actionable insights and business recommendations.
High level of expertise in e‑commerce logistics, including direct experience managing Amazon operational requirements, chargebacks, OTIF, and direct-to-consumer fulfillment.
Proven ability to lead continuous improvement initiatives, including root cause analysis, corrective/preventive actions, and process standardization.
Strong collaboration and influencing skills, with the ability to work effectively across sales, customer service, supply chain, and external partners.
Proactive problem solver with strong decision-making capabilities, able to anticipate risks and address issues before they impact service or cost.
Excellent written and verbal communication skills, capable of engaging stakeholders at multiple levels.
Travel up to 20% of the time US and Canada

Responsibilities

Serve as the main logistics point of contact for strategic customers, ensuring operational requirements are understood and executed effectively.
Foster strong cross-functional collaboration with Sales, Customer Service, Warehousing, Fulfillment, and Supply Chain teams to deliver a seamless customer experience.
Lead the performance governance of 3PLs, brokers, and internal warehouses through structured reviews, scorecards, and SLA compliance.
Monitor penalties/chargebacks from customers, analyze root causes, and lead corrective and preventive actions to minimize financial impact.
Identify and drive continuous improvement opportunities across warehousing, transportation, fulfillment, and customer-facing logistics activities.
Provide logistics performance insights and cost analyses that support operational decisions and contribute to the regional P&L and budgeting process.
Contribute to logistics network design as part of the GTM strategy, ensuring alignment with customer expectations, cost-to-serve targets, and long-term scalability.
Maintain a forward-looking view of logistics resources, capabilities, and capacity needs, anticipating constraints and planning investments or enhancements proactively.
Lead e-commerce logistics initiatives and develop capabilities that achieve benchmark performance in speed, accuracy, and delivery reliability.
Evaluate and introduce innovative logistics solutions and technologies that support business growth, digital expansion, and operational excellence.
Drive joint improvement initiatives with customers to enhance value, optimize operations, and strengthen long-term partnerships.