Customer Logistics Manager

HHS, LLC•US-FL-Florida-Virtual, FL

5d•$70,000•Remote

About The Position

The Customer Logistics Manager, under the direction of the Peppermint Robotics CEO, administers and communicates all activities related to the deployment of robots at customer locations once a contract is signed. The manager ensures high standards of operation, complies with the procedures established by division leaders, plans/communicates schedules and deployment information to customer contacts, and coordinates the robotic and human resource logistics required for successful deployment at each customer location.

Requirements

A minimum of 2 years' experience in a similar role/responsibility is required.
Proficient computer skills, including Google Workspace, Excel, and Word.

Nice To Haves

Self-starter, takes initiative to learn quickly and solve problems, often without close supervision or direction.
Excellent communication skills, both verbal and in writing.
Excellent at client relationship management, maintaining a positive and professional manner at all times.
Availability to resolve unexpected issues related to travel plans or shipping delays after hours, as needed.
Zoho knowledge is a plus.

Responsibilities

Takes ownership of the deployment process as soon as a sale or lease agreement is signed.
Works with customers and internal resources to determine the deployment date.
Schedules kick-off meetings with customers, plans shipping with the carrier, and ensures that the Peppermint team and the Customer have exchanged all necessary information for a successful kickoff.
Ensures engineers’ travel plans align with deployment timeline, communicating adjustments as needed to all parties.
Confirms that all steps have been completed for the customer, and that post-deployment resources have been provided (contact information, App access, ops manuals, etc.).
Owns resolution of any outstanding equipment or support issues (replacement parts, questions, etc.).
Utilizes tools available to ensure that all customer and deployment information is accurate (using Zoho, etc.).
Collaborates with division leadership to understand the availability of inventory and the related impact on deployment planning.
Works with shipping vendors to plan the most cost-effective, reliable transportation for moving robots and parts.
Monitors tracking and delivery of robots at each customer location, providing updates to teams as needed.
Resolves issues independently (requesting input as needed) when challenges with shipment deliveries or engineer flight delays occur, always providing prompt and courteous updates to customers and internal leadership.
Manages the schedule, payroll, and top-level objectives for a group of highly educated engineers who are responsible for the hands-on deployment of the robots at each customer location.
Onboards and provides training on SOPs for the engineers, related to travel policy, customer service, etc.
Performs other tasks as may be assigned.