Customer Logistics Manager II

Federal Express Corporation • Memphis, TN

2d

About The Position

Manages customer logistics solutions from development through implementation, collaborating with Solutions, Sales, Marketing, Operations, and customers to ensure optimized shipping networks. Balances analysis, customer engagement, and operational planning to deliver cost-effective and high-service solutions.

Requirements

• Bachelor’s degree in business, Engineering, or related field (or years of experience in lieu of a degree).
• 6 years of experience in the transportation industry, preferably in a customer-facing role.
• Proficiency in Microsoft Office and web-based tools.
• Strong communication and presentation skills.
• Advanced time management and organizational skills.
• Ability to mentor junior staff and coordinate cross-functional teams.
• Analytical ability to develop business cases and present recommendations.

Responsibilities

• Conduct detailed research and develop logistics solutions for customers.
• Lead on-site visits, project meetings, and cross-functional working sessions.
• Perform cost/service impact analysis and develop detailed operating plans.
• Manage and distribute major account update reports, presenting to leadership.
• Develop processes for specialty commodities and communicate requirements to field management.
• Lead approval process for implementations and special procedures.
• Provide customer operational support, including during peak seasons.

Benefits

• Pay Transparency
• Family and Medical Leave Act (FMLA)
• E-Verify Program Participant

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level