Customer Liaison, 2nd Shift

Tvs Supply Chain Solutions North America•Wentzville, MO

1d•Onsite

About The Position

The Customer Liaison supports and interacts with customers by providing and processing information in response to inquiries, concerns, and requests about operations and services. The position is located at a customer’s plant in Wentzville, Missouri, and acts as the primary on-site contact for Materials personnel. The role coordinates with the customer, TVS, and vendor associates to help maintain adequate parts inventory and communicate inventory findings and service information. This is a full-time, exempt position on the second shift, from 2:00 PM to 10:30 PM. Flexibility for extended or unplanned work hours is required. Limited local travel is required between the customer plant and the TVS SCS site. The work takes place in a busy warehouse with high forklift traffic and seasonal temperatures; safety glasses and vests are required as personal protective equipment. The position requires a high school diploma or equivalent. An associate or bachelor’s degree is preferred. Relevant experience includes working in a warehouse and/or a Just-In-Time inventory environment. The employee must be able to perform the position’s essential functions satisfactorily, with reasonable accommodations provided when appropriate.

Requirements

High school diploma or equivalent required.
Experience working in a warehouse and/or in a Just-In-Time inventory environment.
Ability to operate package handling equipment, including a forklift.
Ability to use mathematical equations to compute productivity reports.
Knowledge of OSHA standards and a proven safety record.
Knowledge of ISO quality systems.
Computer skills and operational knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
Working knowledge of Warehouse Management Systems (WMS).
Ability to work in stressful environments and effectively resolve conflict.
Communication proficiency, technical capacity, strong team mentality, interpersonal and motivational skills, analytical and problem-solving skills, adaptability, attention to detail, delegation, customer service, and initiative.
Ability to meet the physical demands of the job, including occasional sitting or standing, climbing or balancing, stooping, kneeling, crouching, or crawling. May occasionally need to lift up to 51 pounds; assistance is required for anything greater than 51 pounds.
Vision abilities required include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Schedule flexibility for extended or unplanned work hours is required.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Act as the primary on-site contact for Materials personnel.
Communicate with the customer, TVS, and vendor associates to ensure adequate parts inventory is maintained.
Keep accurate records of discussions and correspondence with customers.
Perform detailed inventory functions and communicate findings to TVS and Materials departments.
Analyze statistics or other data to determine the level of customer service the organization is providing.
Produce written information for customers, often using computer packages or software.
Write reports analyzing the customer service the organization provides.
Follow proper alarm processes when inventory issues are identified.
Develop feedback or complaints procedures for customers to use.
Provide help and advice to customers using the organization’s products or services.
Communicate courteously with customers by telephone, email, letter, and face-to-face.
Investigate and solve customers’ problems, including complex or long-standing problems.
Handle customer complaints and major incidents.
Perform special projects and other duties and responsibilities assigned by the manager.