Customer Liaison (Part-time weekends)

California Closets•Vero Beach, FL

9d•$20•Onsite

About The Position

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. This position is part-time Saturday and Sunday from 10am-4pm.

Requirements

1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Nice To Haves

Associates Degree related to business administration / accounting from an accredited college or university preferred

Responsibilities

Completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Working in conjunction with the activities of the Centralized Scheduling team and communicating daily with the team regarding issues with accuracy of consultations being scheduled.
Serving as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintaining the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
Assisting the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Handling accounts receivable tasks, based on business size.