Customer Lead - Sentient Motion

Infinity • New York, NY

5d • $160,000 - $185,000 • Remote

About The Position

Sentient is a partner-led AI practice that puts a full AI team behind every client. As a Customer Lead, you own one client end-to-end: you sell the engagement, set the system up, sit desk-side while it embeds, drive adoption to the day-89 continuation decision, then keep and grow the account. No handoff to delivery, no account team behind you. One person, one client, the whole arc.

Requirements

• 3+ years in product management, product marketing, customer-facing analytics, consulting, or digital services, ideally with a customer-centric, product-led growth background.
• Task imagination: You see the tasks hiding inside a client’s business that AI could own, often before the client does.
• Sells by demonstrating, not pitching: Can run a room on a prospect’s live data and think on their feet.
• Hands-on enough to configure the system yourself; relational enough to be trusted desk-side for years.
• Motivated by owning a number and a book of clients, not by managing a team.

Responsibilities

• Sell. Run live discovery sessions on the prospect’s own data. The working session is the proposal. They watch the system operate on their business before they sign.
• Set up. Configure the connectors and skill files that make the system theirs. Clients go live in 1-2 weeks, not months.
• Onboard. Work desk-side with the client’s team, building the habits that make the system stick.
• Imagine the work. Spot the tasks inside a client’s business that the AI team could own, including the ones nobody thinks to ask for, and turn them into running workflows.
• Drive adoption. Track usage per seat through day 89, when the client makes the continuation decision. That’s your number.
• Keep and grow. Quarterly desk-side sessions with your clients, free, forever. Expand seats, land referrals, grow your book.
• Compound. Feed transcripts, objections, and wins into our shared context layer weekly. Every client you run makes the next one easier to win.

Benefits

• Competitive pay
• Compensation reflects market conditions and value brought by team members
• Salary structure accounts for regional differences in cost of living
• Uncapped earning potential
• Compensation consists of base salary and performance-based variable compensation
• Equity is included as part of the overall compensation package
• Additional details on total compensation and benefits will be discussed during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed