PT Customer Lead

Ahold Delhaize•Little Rock, NC

10d•Onsite

About The Position

The Customer Lead Success Factors role is responsible for providing fast, easy, flexible, and friendly service to customers, adhering to Food Lion's customer service standards. This position involves being friendly, courteous, and cooperative with other store associates. The Customer Lead assists the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximizing sales through excellent customer service.

Requirements

High school graduate or equivalent preferred.
Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to perform the technical requirements of cashier and service center.
Must meet minimum age requirements to perform specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
Greet each customer and use their name whenever possible.
Unload customers’ groceries from cart to belt, grouping items for ease of bagging (e.g., cold items together).
Check the bottom of every cart and under all baby seats for items before completing an order.
Follow correct bagging procedures for the appropriate use of bags by type.
Scan customers' orders and handle payment transactions according to standard practice.
Avoid personal conversations with other associates when customers are present.
Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Follow procedures for refunds and error correction.
Make every attempt to maintain accurate cash control.
Follow procedures and perform overrides.
Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders (if applicable).
Maintain alertness and call for assistance when needed to service customers per service standards.
Check prices quickly and accurately.
Be courteous and helpful to other associates.
Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the Food Lion dress code.
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
Ensure the workstation and front-end area (if applicable) of the store has a neat and clean presentation.
Report any register malfunction to the Customer Service Manager or MOD.
Ensure the MVP savings center KIOSK is filled with paper and properly working.
Adhere to all company guidelines, policies, and standard practices.
Observe and correct all unsafe conditions that could cause associate or customer accidents.
Notify QA of any cleaning issues or maintenance required on the front end.
Successfully complete computer-based training (CBT) and training aid courses.
Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.
Perform the task of Food Lion To-Go Runner when scheduled or as needed.
Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane.
Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
Perform all other duties as assigned.