Customer Integration Solution Specialist

Marco Technologies • Fargo, ND

3d • $28 - $43

About The Position

The Customer Integration Solution Specialist is a technically skilled, customer-focused member of the Customer Success organization responsible for owning the end-to-end experience of Marco's Client Integrations API in the Print business unit. This role serves as the primary point of contact for clients implementing API-based workflows — from initial onboarding through ongoing support and integration expansion. The Specialist bridges the gap between Marco's technical platform and the client's operational needs, delivering a Gold Standard Experience through structured onboarding, proactive engagement, and expert technical guidance.

Requirements

• Associate degree or higher in Information Technology, Business, or a related field; or equivalent combination of education and experience.
• 2+ years of experience in Customer Success, technical account management, or IT support in a client-facing role.
• Demonstrated experience with REST APIs, including working knowledge of API authentication, request/response structures, HTTP status codes, and troubleshooting methodologies.
• Strong technical aptitude with the ability to understand, explain, and troubleshoot REST API integrations in client facing contexts.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.
• Demonstrated ability to manage multiple client engagements simultaneously with strong organizational skills and attention to detail.
• Self-starter with the ability to plan, prioritize, and execute with limited supervision in a dynamic, growth-oriented environment.
• Collaborative mindset with proven ability to work cross-functionally across CS, IS, Sales, and Operations teams.
• Strong customer empathy and a commitment to delivering a Gold Standard client experience at every touchpoint.
• Ability to identify upsell and expansion opportunities within existing accounts and communicate them effectively to CS leadership.
• Proficient with business collaboration tools including Microsoft Office Suite, CRM platforms, and API testing tools (e.g., Postman).
• Natural aptitude for outcome-based reasoning and root cause analysis.

Nice To Haves

• Familiarity with enterprise ticketing systems such as ServiceNow is strongly preferred.
• Experience in the managed print, technology, or SaaS industry is a plus.

Responsibilities

• Own end-to-end client API solutioning & onboarding, including CTO approval coordination, end user agreement execution, and invitation-based environment setup for Test and Production access.
• Guide clients through REST API integration with Marco's Insights Cloud Portal, including print service call creation, supply order automation, equipment list retrieval, and shipment tracking.
• Troubleshoot and resolve client-reported API errors (400/500 status codes), field validation failures, and special character handling issues with timely and documented resolution.
• Serve as the primary technical liaison between Sales/Customer Success and Marco's IS/engineering team, escalating unresolved technical issues and advocating for client-impacting platform improvements.
• Conduct proactive API integration health reviews to assess adoption, identify underutilized capabilities, and drive expansion from print service calls to supply order workflows.
• Develop and maintain client-facing onboarding documentation, technical guides, and internal knowledge base resources to support scalable, consistent integration delivery.
• Serve as the escalation point within the CS tier structure for API-related issues that exceed the capability of Tier 1 Representatives and Tier 2 Coordinators.
• Collaborate cross-functionally with Sales, IS, and Operations to identify integration opportunities within existing accounts and support pre-sales technical discussions as needed.
• Monitor integration adoption metrics and client sentiment to identify at-risk accounts, surface trends to CS leadership, and contribute to retention strategy.
• Uphold business ethics by supporting Marco’s vision, mission and values.
• Exemplify the Gold Standard Experience through every interaction.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Benefits

• For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree