Customer Integration Manager
About The Position
C.H. Robinson is looking for a Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve. The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates. This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week.
Requirements
- Bachelor’s degree from an accredited college or university
- Minimum 5 years of experience with customer interactions
Nice To Haves
- Familiarity with CHR’s systems
- Familiarity with CHR’s business model and customer dynamics (e.g., accessorial, customer requirements)
- Values a diverse and inclusive work environment
Responsibilities
- Lead onboarding and implementation for new Freightview customers, including setup, configuration, carrier connectivity, and successful launch execution.
- Provide training and best practices to drive adoption and ensure customers effectively utilize Freightview capabilities.
- Serve as an escalation point for complex issues, investigating and troubleshooting technical and operational challenges.
- Partner with Engineering and Product teams to resolve issues and proactively communicate updates to customers.
- Manage integration projects (APIs, EDI, carrier connections), translating business requirements into technical solutions and overseeing testing through deployment.
- Monitor integration performance and identify opportunities to optimize data flow and connectivity.
- Partner with Sales, Product, and Engineering teams to ensure smooth customer transitions and advocate for customer needs.
- Collaborate with Customer Success and Support to enhance processes, improve outcomes, and inform product enhancements.
- Identify recurring customer pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.
- Create and maintain documentation, track key metrics, and contribute insights to drive ongoing process and product improvements.
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
