Customer Integration Manager - Robotics

Tennant Company•Minneapolis, MN

6h•Hybrid

About The Position

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. We’re looking for a Customer Integration Manager - Robotics to lead and scale a high‑performing team of technical professionals supporting our robotics and automation solutions across North America. In this role, you will manage a distributed team of approximately 10 Robotics Automation Technicians, ensuring excellence in customer outcomes, operational execution, and employee engagement. This is a hands‑on leadership role for someone who blends people management, operational rigor, and technical credibility. You will serve as both a coach to your team and a technical escalation partner to the business—driving consistency, quality, and continuous improvement in a fast‑growing automation environment.

Requirements

Bachelor’s degree in Business, Business Administration, or a related technical field.
5+ years of technical experience in robotics, automation, or industrial equipment deployment.
Demonstrated success leading and coaching technical field or service teams.
Proven SME‑level knowledge in robotics demonstrations and deployments.
Strong understanding of cleaning systems and consumables (chemicals, pads, brushes, etc.) to guide customers toward optimal robot performance.
Working knowledge of standard TNC units to effectively compare and complement robotics solutions.
Proven ability to direct work, delegate effectively, and hold teams accountable for results.
Strong talent‑development mindset with experience coaching and building technical capability.
Comfortable leading in a remote or hybrid environment.

Responsibilities

Lead, coach, and develop a remote team of technical specialists, fostering accountability, trust, collaboration, and continuous learning.
Conduct regular 1:1s, performance reviews, and career development conversations.
Own the onboarding and ramp‑up experience for new hires, ensuring they are productive, confident, and connected.
Promote engagement, inclusion, and team connection across a distributed workforce.
Set clear expectations, goals, and priorities aligned to business and customer success objectives.
Monitor performance across service levels, quality standards, productivity metrics, and customer impact.
Identify skill, capacity, or process gaps and implement corrective actions.
Partner cross‑functionally with Engineering, Product, Sales, and Customer Support to resolve issues and improve service delivery.
Act as the senior technical escalation point for complex or high‑impact customer issues.
Ensure consistent application of technical standards, tools, and best practices across the team.
Serve as a subject matter expert (SME) for robotics demonstrations and deployments.
Translate technical requirements into clear, actionable work plans for the team.
Champion continuous learning to keep pace with evolving robotics and automation technologies.
Serve as the primary liaison between Robotics Automation Success and Customer Success teams.
Identify optimization opportunities, flag customers requiring field engagement, and coordinate with the AST team to execute optimization visits.
Ensure customers achieve measurable outcomes and long‑term value from their robotics solutions.
Drive process improvements that increase efficiency, quality, and customer satisfaction.
Use data and insights to inform decisions, prioritize initiatives, and recommend improvements.
Lead the team through change, including the rollout of new tools, processes, or organizational priorities.