Customer Integration Engineer

Hello Patient

About The Position

Hello Patient is building Mia, an AI assistant that transforms how healthcare providers engage with patients. We're hiring a Customer Integration Engineer — you'll be the technical backbone connecting Mia to our customers' existing systems. You'll own the full integration lifecycle — from initial discovery with customer IT teams to building production-grade connectors to ongoing support. This is an impactful technical role where you'll write code daily and work directly with healthcare customers to solve their unique challenges. You'll collaborate closely with our agent platform team to design and implement new integration approaches as we scale. Client presence matters here — you'll be the primary technical contact for customers, so strong communication skills are just as important as strong code. This is an exciting opportunity for an integration engineer who thrives on variety, ownership, and real customer impact!

Requirements

5+ years of experience in software development, data engineering, or integration work in production environments
Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar
Python experience
Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT)
Strong communication skills — this hire must be comfortable leading technical conversations with clients and representing Hello Patient professionally
Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment

Nice To Haves

Familiarity with healthcare data standards (FHIR, HL7) or EHR integrations
Background at a B2B SaaS or startup
Experience with cloud platforms (AWS, GCP, Azure) or containerization (Docker)
AI-native mindset — comfortable building around AI tools and platforms

Responsibilities

Build production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses
Build robust data pipelines using APIs, middleware, and various data exchange methods
Create reusable integration modules to accelerate future implementations
Handle technical configuration for new customers and resolve conflicts during deployment
Lead technical discovery sessions with customer engineering and IT teams
Serve as the primary technical contact for integration questions and incident resolution
Translate clinical and business workflows into clear technical specs
Provide Tier 2/3 support for production environments
Create and maintain technical documentation, integration playbooks, and training materials
Identify opportunities to improve and automate integration processes over time