Customer Intake Specialist (M-F)
Five Star Solutions•Birmingham, AL
•Remote
About The Position
As a Customer Intake Specialist, you will connect consumers with trusted carriers specializing in car insurance, helping them find the right coverage tailored to their needs. As a key member of our team, you will play an integral role in guiding customers through the insurance selection process, ensuring they are matched with a provider that aligns with their preferences. This is a full-time, remote opportunity for residents of AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.
Requirements
- Minimum 1 year of customer service/call center or office experience required
- Technical savvy able to toggle between multiple browsers & systems using dual monitors
- Strong verbal and written communication skills
- Self-motivated, dependable, and able to work independently
- Must be 18 years of age
- Must pass a background check in compliance with state and federal laws
Nice To Haves
- Previous remote work experience preferred
Responsibilities
- Handle a high volume of inbound calls in a timely, professional manner
- Follow communication scripts while maintaining a natural and empathetic tone
- Use internal systems to document, escalate, and track customer issues
- Work cross-functionally with internal departments to fully resolve customer concerns
- Participate in training, special projects, and team meetings as assigned
- Ensure full compliance with company policies and applicable financial regulations
- Maintain a positive, solution-oriented attitude at all times
Benefits
- Paid training
- Benefit eligible 1st of month after 60 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
