Customer Insights Analyst
About The Position
As a Customer Insights Analyst, you will leverage data to drive meaningful business decisions and improve customer outcomes. In this role, you’ll analyze claims and customer data to uncover trends, generate actionable insights, and support strategic initiatives across the organization. You’ll partner closely with cross-functional teams—including Underwriting, Sales, and Health Management—to deliver data-driven solutions, contribute to rate development, and enhance overall operational performance. This is an ideal opportunity for a detail-oriented, analytical professional who enjoys working with data, solving complex problems, and making a tangible impact in a collaborative, fast-paced environment.
Requirements
- Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
- Strong analytical skills (SQL a plus) and business-minded
- Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- Strong attention to detail and ability to manage multiple projects simultaneously
- Strong time management skills, attention to deadlines
- Ability to apply data governance to report requests based on business rules for specific clients
Nice To Haves
- Familiarity with health care industry desired
Responsibilities
- Analyze claims data from various sources to identify trends and patterns
- Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
- Create reports and presentations to communicate findings to stakeholders
- Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
- Conduct ad hoc analysis as needed to support client needs
- Configure and maintain automated file feeds to outside entities
- Determine rates for new and existing accounts based upon census, claims and other group information available
- Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
- Follow process outlined by team to ensure product and rating process and guidelines are followed
- Identify systems issues and works with system staff and management through to resolution
- Perform testing for annual formula updates and/or as needed for system upgrades and changes
- Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
Benefits
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
