Customer Information System Specialist

Towne Family of Companies • Suffolk, VA

12d • Onsite

About The Position

This role supports operational core systems from a member data integrity perspective. The specialist will coordinate and assist in troubleshooting operational errors related to member data, including but not limited to Insight and ImageCentre. The position involves performing routine analysis and maintenance to enhance member data accuracy and partnering with business stakeholders to identify member data deficiencies. The role may require direct interaction with members to update bank systems of record and will involve becoming a resource and advocate for data integrity within the organization by identifying educational needs. Guidance and instruction will be provided to operational teams regarding recommended procedural changes to improve the collection and maintenance of member data. Participation and engagement during assigned projects are also expected. The role requires adherence to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

Requirements

• Analytical, organizational, and logical reasoning skills.
• Ability to work independently, analyze data, and recommend appropriate actions.
• Experience with Microsoft Office applications, including but not limited to Outlook, Word, Excel, PowerPoint, and Visio.
• Effective communication skills are both written and verbal.
• Dependable, high level of initiative, inquisitive nature, and positive attitude.
• Enjoy very detailed research, data entry and documentation.
• Ability to manage and prioritize multi-faceted workload effectively and thrive in a deadline driven work environment.

Nice To Haves

• Excel experience
• Working knowledge of Banking systems and processes.
• Recent experience working with banking core software platforms and related systems.
• Understanding of regulatory requirements related to bank operations.

Responsibilities

• Interact directly with members (when necessary) to update bank systems of record.
• Perform routine analysis and maintenance on bank systems of record for member data.
• Partner with IT Business Analysts to identify technical solutions when applicable.
• Become a resource and advocate for data integrity within the organization by identifying educational needs.
• Provide guidance and instruction to operational teams regarding recommended procedural changes needed to improve collection and maintenance of member data.
• Participation/engagement during projects assigned.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed