Customer & Industry Relations Manager

Federal Reserve Bank of Philadelphia • Chicago, IL

5d • Onsite

About The Position

The Federal Reserve Financial Services (FRFS) is undergoing a strategic transformation to become a national, enterprise-focused organization. FRFS provides a suite of payments services including FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. The Customer & Industry Relations Manager will provide strategic direction and training for regional representation of key clients and industry stakeholders. This role manages the delivery of strategic operational and technical initiatives and develops long-term client planning. It is an expert-level position accountable for the performance and results of a team of professionals or people leaders, working independently with minimal supervision. This position has direct reports.

Requirements

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum 7 years of work experience
• Prior people leadership experience
• Demonstrated managerial skills including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.
• Expert technical knowledge of the Federal Reserve System and products, payment systems, regulatory environment, and enterprise financial services.
• Executive presence, judgment, and pitch-in communicating and supporting effective discussion and decision making among boards, policy makers, and others
• Expert consultative and relationship building skills with proven track record managing executive-level client relationships
• Demonstrated ability to influence and drive strategic initiatives across complex organizational structures.
• Excellent verbal and written communication skills, including presentations
• Demonstrated integrity, honesty and respect
• Demonstrated interest in public service and commitment to the mission of the Federal Reserve System.
• Valid driver’s license
• Ability to travel up to 75% of the time.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and could take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

Nice To Haves

• Ability to travel up to 75% of the time.

Responsibilities

• Trains, supervises, establishes goals, provides guidance and coaching to team leads and staff.
• Evaluates team lead and staff performance; creates and supports execution of development plans.
• Recommends team leads and staff for promotion and salary actions.
• Makes hiring and termination decisions.
• Develops and executes the strategy for area(s) of oversight.
• Creates and manages resource plans and budget and forecast activities.
• Leads and influences high impact/priority workgroups.
• Champions organizational mission and leadership direction, through influence and enterprise mindset to drive policy and procedure decisions.
• Provides expert advice and consultative services to different audiences, including senior leadership, business units, District Officers/Board of Directors, external executives, and the Board of Governors.
• Accountable for Federal Reserve Financial Services revenue and strategic goal achievements.
• Evaluates qualitative sales data to support product development and market research initiatives.
• Directs implementation of operational and technical initiatives such as mergers and acquisitions, onboarding and service implementation processes.
• Represents the organization at industry conferences, thought-leadership forums, and presents to national audiences on national and regional payment issues, highlighting relevant research from the Federal Reserve or other entities.
• Strategizes and drives custom solutions informed by deep knowledge of customer insights, industry trends, and internal business priorities.
• Manages targeted outreach strategies, custom presentations, and executive communications.
• Drives collaboration across the organization to ensure consistency and accuracy of information in the marketplace for institutions served.

Benefits

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager