Customer Growth Manager

Raspberry Pi Foundation•Atlanta, GA

2d•Hybrid

About The Position

We are looking for an experienced Customer Growth Manager to join the Raspberry Pi Foundation’s US team. Reporting to the Senior Customer Success Manager, you’ll help increase the reach and impact of our educational products and programs across the US. You will be responsible for building relationships with education leaders and turning their interest in our work into meaningful partnerships. Because our resources are free, this is not a traditional sales role. You will understand what school districts are trying to achieve, show how our programs can support their goals, and help them take the steps needed to get started. Our work with US school districts is growing, and you’ll help shape how we identify and engage new school district partners and move them from initial interest to onboarding. You’ll work closely with colleagues across Customer Success, Marketing, Learning, Product, and Operations. Initially, your focus will be customer acquisition, warm-lead conversion, and early-stage district engagement, with opportunities to support more of the onboarding and renewal as the role evolves. We’re looking for someone who understands how decisions are made in US school systems and enjoys turning conversations into action. You’ll be a confident relationship-builder, comfortable working towards ambitious goals, and motivated by the opportunity to use your growth and partnership skills to help more educators and young people access high-quality computing and AI education. We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.

Requirements

Experience in customer growth, partnerships, business development, or a similar role, ideally within K–12 education or edtech.
A good understanding of US school systems and how districts make decisions about new programs, products, or resources.
A track record of working toward measurable growth, acquisition, partnership, or customer success goals.
Highly organized and proactive, with experience managing multiple customers and workstreams at different stages.
A clear and confident communicator, comfortable engaging with educators, school leaders, and district decision-makers.
Skilled in using data and feedback to understand customer needs and improve conversion.
Experience using a CRM (e.g. Salesforce) to track relationships, activity, and progress.
A strong alignment with the Foundation’s mission and values, particularly around educational equity and access.

Responsibilities

Identify and engage school districts, building a strong pipeline through targeted outreach, networking, conferences, and referrals.
Build relationships with district leaders, understand their priorities, and guide them from initial interest to commitment.
Develop and deliver a smooth customer journey from lead generation through to onboarding, with collaboration with Marketing, Customer Success, Learning, Product, and Operations.
Initiate district data privacy agreement processes, ensuring a smooth handoff to the Customer Success team.
Maintain accurate customer and pipeline information in Salesforce, using data to track progress and work towards agreed acquisition and growth goals.
Represent the Foundation at conferences, district meetings, and other external events, clearly communicating our mission and the value of our programs.