Customer Growth Manager II (Sales)

Central Semiconductor•Hauppauge, NY

About The Position

Central Semiconductor LLC, an AEM company, is a leading manufacturer of high-quality discrete semiconductor solutions. This position Owns the customer relationship and the revenue outcome from RFQ through purchase order for an assigned set of accounts. The role involves converting quotes into orders, reactivating lapsed demand, uncovering share growth opportunities, and feeding accurate demand signals back into the business. This is a customer support and engagement role with revenue targets, working alongside Regional Sales Managers, distributors, and manufacturer representatives to grow assigned accounts.

Requirements

High school diploma or general education degree (GED); and Associate’s Degree or equivalent experience
Five years minimum related customer relationship management experience; or equivalent combination of education and experience.
Comfort learning new tools matters more than experience with any single platform, as we are actively modernizing our commercial systems.

Nice To Haves

Seven to ten years plus customer relationship management experience
Bachelor’s degree (BS or BA) from a four-year college or university
Experience with discrete semiconductors/electronic components
Experience with CRM and ERP systems, Salesforce and AS/400 preferred.

Responsibilities

Own RFQ intake and discovery to confirm part/revision, requirements or specifications, quantities, need-by dates, and decision timelines.
Prepare and deliver accurate quotes and re-quotes; coordinate internally to resolve pricing, lead time, and technical questions.
Execute disciplined quote follow-up to drive quote-to-PO conversion and reduce quote aging or expiration.
Re-engage stalled and lapsed demand, and identify opportunities to increase share during discovery and follow-up.
Maintain accurate opportunity and account records including stage, next steps, timing, and customer communication.
Execute assigned outbound prospecting or lead management campaigns as needed to support growth and territory development.
Process purchase orders, order acknowledgements, changes, cancellations, and returns/RMAs with speed and accuracy.
Coordinate internally to support on-time shipment and provide proactive status, ETA, and risk communication to customers.
Resolve post-sale issues through closure, including delivery discrepancies, documentation requests, and credits or returns, and prevent escalations through early intervention.
Maintain required documentation discipline, including part/revision accuracy and readiness of required paperwork.
Manage post-PO requests end-to-end, prioritizing urgent items and escalating early with context when risk is identified.
Maintain accurate system records for orders, cases, and customer requests to ensure visibility and accountability.
Cross-cover urgent items outside the primary lane as needed to protect customer experience and revenue.
Maintain strong working relationships with customers, distributors, manufacturer representatives, and Regional Sales Managers.
Possess and communicate a thorough understanding of Central’s products, pricing, and market conditions.
Enter and maintain quotations, design wins, point-of-sale data, and customer activity in AS/400 and related systems.
Assist customers with product information, technical inquiries, engineering requests, and quality complaints using established systems.
Contribute to the automation of the quoting process and the broader modernization of Central's commercial systems.
Maintain organized electronic and paper records related to customer and distributor activity.
Prepare activity and performance summaries for leadership, including trends, opportunities, and issues.
Follow documented work instructions (CWIs), quality policies, and company processes.
Promote teamwork, professionalism, and continuous improvement.