Customer Fulfillment Specialist – Aftermarket Center (AMC)

Baker Hughes•Deer Park, TX

28d•Hybrid

About The Position

Customer Fulfillment Specialist – Aftermarket Center (AMC) Do you enjoy solving customer challenges and ensuring smooth order execution? Are you ready to be the key link between operations and customer satisfaction? Join our team! Baker Hughes is the leading energy technology company, delivering across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward—making it safer, cleaner, and more efficient for people and the planet. Partner with the Best The Aftermarket Center (AMC) Customer Fulfillment Specialist plays a critical role in ensuring seamless customer transactions from inquiry to remittance. This position is responsible for managing the full lifecycle of customer orders, including quoting, order entry, fulfillment, and post-shipment support. The role requires close collaboration with sales, operations, and technical teams to resolve issues, prioritize fulfillment, and maintain high levels of customer satisfaction.

Requirements

Possess a bachelor’s degree in engineering (mechanical preferred) from an accredited college or university (or an associate’s degree in a related field; high school diploma considered)
Have 3+ years of experience in customer service, including in the aftermarket/services industry
Be proficient in Microsoft Excel
Be able to multitask, prioritize, and manage time effectively
Demonstrate excellent communication, listening, and interpersonal skills, with the ability to stay calm under pressure

Nice To Haves

Possess control and/or relief valve technical experience
Have 5+ years of experience in the valve industry (aftermarket/services)
Have experience using ERP systems such as SAP or Oracle

Responsibilities

Owning quoting, order entry, order fulfillment, post-shipment, and overall customer issue resolution throughout all phases of the business cycle for parts
Reviewing and providing recommendations on customer requirements to ensure compliance and/or note exceptions on quotations and purchase orders
Managing and resolving commercial and technical risks, including pricing issues and technical clarifications
Facilitating order entry, providing order status updates, resolving customer issues, and attending customer meetings as necessary
Managing shop fulfillment prioritization of customer-specific orders
Managing hold orders and maximizing on-time delivery through constant communication and prioritization of shop fulfillment
Working in close partnership with sales teams on customer and order-related issues
Managing escalations from external customers through AMC by clearly communicating, influencing teams, and prioritizing activities

Benefits

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Education Assistance
Generous Parental Leave
Mental Health resources
Dependent Care
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
You will have a choice of coverage options that best suit your needs.
Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.