Chore-Time Customer Fulfillment Rep

CTB•Milford, CT

11d•Onsite

About The Position

This role is responsible for customer interaction, order entry and management, and processing invoicing for contracts, parts orders, and contract labor, with a strong emphasis on the international customer base. The primary goal is to ensure customer satisfaction and operational efficiency in order fulfillment.

Requirements

Ability to sit at desk for 5+ hours per day
Ability to operate keyboard and view computer screen for majority of day (6-7 hours)
Ability to write ideas/information in a logical flow for 5+ hours per day
Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day
Ability to communicate with others via phone, in-person, and computer on-going
Ability to listen to customers, problem-solve, and respond accordingly
Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, and carry items frequently
Lifting to 15 lbs. sporadically

Nice To Haves

Experience with international customer base
Experience with Oracle Cloud ERP system
Experience with GTM system for customs documentation
Experience with OTM system for planning orders
Occasional requirement to wear suitable Personal Protective Equipment while visiting client locations.

Responsibilities

Receive phone calls from customers discussing their needs for repair and replacement parts.
Search manuals and the computer system to determine answers to customer questions and identify proper parts.
Enter all orders received by phone and e-mail into the Oracle Cloud ERP system from various stakeholders including Chore-Time Group Area Sales Managers, engineering staff, distributors, Poultry producer customers, and other CTB business units.
Manage active orders, monitoring lead time and availability.
Confer with company personnel and the customer regarding any necessary changes to the order or its fulfillment, including freight needs.
Keep the factory advised of shipping schedules and all changes.
Work with the shipping department on issues surrounding containers, ship confirmations, and customer preferences on loading equipment.
Invoice daily (in Oracle Cloud ERP) for the prior day’s shipments, as well as invoice customers for parts and perform internal invoicing of contract orders.
Inform the Management team of issues involving delinquent Accounts Receivables and Customer disputes in a timely manner.
Manage all month-end invoicing and contract management processes on the last business day of each month.
Run Margin reports for Sales Manager to determine discounting needs on orders.
Calculate and maintain information surrounding On-Time, Complete, and Error Free metrics, and track information related to Back-Orders and customer complaints.
Communicate with freight forwarders to arrange bookings for containers, LTL, and air shipments.
Create customs documentation using the GTM system, ensuring compliance with country-specific requirements.
Provide customs documentation to freight forwarders and distributors in a timely manner to prevent transit delays.
Ensure all documentation is accurate and properly maintained for auditing purposes.
Plan orders using the OTM system.