Customer Fulfillment Manager (CFM)

GE Vernova

7d•$91,400 - $152,200•Remote

About The Position

The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment. This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction. The position serves as the primary interface between finance and Field Service Operations roles (SAM & OM) driving operational excellence, budget adherence, and financial performance.

Requirements

Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Responsibilities

Own cost classification, billing and collections for assigned customer portfolio
Support Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions.
Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.
Manage outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Organize Post Outage Reviews and distribution and collection of Customer Feedback Surveys.
Update and maintain input in GE’s OneSteam ERP system and WBS structure.
Support SAM as needed in customer communication, outage closeout and customer relationship deliverables
Serve as SME for financial elements of Outage Assistant (OA)

Benefits

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off