Customer Fulfillment & Front Desk Coordinator

Wakefield Thermal•Nashua, NH

8d•Onsite

About The Position

This role serves as both the first point of contact for visitors to the facility and a key liaison for customer accounts and sales inquiries. The individual is responsible for maintaining a highly professional and welcoming presence while supporting multiple departments, management, and customers. The role requires strong customer service skills, administrative expertise, and the ability to manage a variety of operational tasks across the manufacturing facility and corporate headquarters. This position is highly visible and offers significant opportunities for professional growth, with an expectation to embody the company’s values of honesty, integrity, and corporate citizenship. This role is fully on-site in our Nashua, NH location.

Requirements

Associate’s degree in Business Administration or a related field, or equivalent relevant experience.
2–3 years of experience in sales/account management, marketing/product support, customer service, or administrative roles.
Strong interpersonal skills with an outgoing, professional, and customer-focused demeanor.
Ability to multitask in a fast-paced environment with a strong sense of urgency.
Ability to analyze internal and external requests and retrieve data using ERP/CRM systems.
Experience with Salesforce, Microsoft AX ERP, Epicor, and C2 CRM preferred.
Proficiency in Microsoft Office.
Strong technical aptitude, business acumen, and problem-solving skills.
Event planning experience is a plus.
Familiarity with a dynamic manufacturing or production environment is preferred.

Responsibilities

Maintain and update customer account information, including contact details and special requirements, within ERP and CRM systems.
Respond to customer inquiries regarding pricing, lead times, and product information; submit non-standard quotes and provide completed quotations to customers.
Manage design registration processes and track relevant data within the CRM system.
Process and maintain customer orders, including PO receipt (via email and EDI), contract review, order entry, change orders, expedites, and RMAs.
Verify orders and collaborate with team members to ensure accuracy and efficiency.
Provide cross-functional support and coverage for other Customer Service Representatives during absences, including vacation or sick leave.
Serve as the first point of contact for visitors, providing a professional and welcoming experience.
Manage office calendars, scheduling for shared spaces, and company events, including conferences and executive-level meetings.
Provide administrative support to the corporate management team and various departments.
Monitor and maintain appropriate inventory levels of office and shared space supplies.
Prepare and deliver reports as requested by management.
Support a proactive safety culture and other duties as assigned.