Customer Fulfillment Associate
TOTE Resources LLC•Anchorage, AK
•$21 - $31•Hybrid
About The Position
This role focuses on delivering excellent customer service while accurately receiving, handling, and processing incoming shipments. The position supports a positive customer experience by ensuring products are managed with care, attention to detail, and efficiency in a safe, organized environment.
Requirements
- High school diploma or GED equivalent
- Minimum one year of experience in retail, customer service, warehousing or receiving department.
- Working knowledge of computers
- Must have exceptional attention to detail, perform work accurately and ability to proof own work
- Excellent data entry skills including speed, accuracy and thoroughness
- Excellent Customer Service skills in person and on the phone
- Ability to professionally serve a variety of people in a busy and fast-paced environment.
- Strong written and verbal communication skills
- Must have the ability to work independently and as part of a team
- Treats people with respect, keeps commitments, inspires the trust of others, work with integrity and ethically, uphold organizational values
Nice To Haves
- Forklift experience preferred.
- Prior customer service experience preferred.
- Previous transportation or retail industry experience preferred
- Hand held scanning devices and computerized warehouse management system knowledge preferred
Responsibilities
- Provide a safe, welcoming, and service-oriented environment by following all company HSSE (Health, Safety, Security & Environmental) policies and procedures.
- Receive and handle incoming shipments with care, ensuring products are accurately unloaded, organized, and staged to support efficient customer service and order fulfillment within a warehouse.
- Verify shipment details by reviewing documentation for accuracy, including shipper and customer information, billing details, product descriptions, and any special handling requirements (including hazardous materials when applicable).
- Accurately record shipment weights and dimensions using warehouse systems and devices to ensure proper billing and a seamless customer experience.
- Collaborate with team members to ensure all required shipping and receiving documentation is complete and processed promptly for smooth order handling.
- Prepare customer orders for shipment or pickup by labeling, packaging, and securing items to ensure they arrive safely and in excellent condition.
- Support order accuracy and timely fulfillment by assisting with sorting, staging, and loading freight to meet customer expectations.
- Package and ship materials in compliance with all regulatory and company standards, ensuring safe and reliable delivery for customers.
- Maintain a clean, organized, customer-ready workspace and appearance to promote efficiency and a positive experience for both internal and external customers.
- Provide support across operations and assist with additional tasks as needed to ensure excellent service and team success as assigned.
Benefits
- Competitive hourly rate: $20.50 - 30.80 per hour, depending on experience and qualifications
- Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
- Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
- Generous 401(k) plan with a 4% company match
- 2 weeks’ vacation annually
- 7 company holidays
- 7 days of sick leave annually
- Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
- Employee Assistance Program (EAP)
- Annual Boot reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
