Customer Experience Technical Associate
team.blue Greece
•Onsite
About The Position
Enartia, part of team.blue, is looking for a Customer Experience Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats — solving problems, advising customers on growing their services, and turning their feedback into real product improvements.
Requirements
- Good Knowledge of Linux and Windows operating system environments
- Good Knowledge of web and DB servers , such as Apache, MySQL and MSSQL.
- Good Knowledge of mail services , such as postfix, dovecot, smtp,imap, pop3, sieve.
- Good Knowledge of DNS services , such as Bind , powerdns
- Expertise with Plesk or Cpanel
- Good knowledge with nodejs, Ruby on Rails, CDN, virtualization, etc
- Expert troubleshooting skills and strong attention to detail
- Exceptional written and verbal communication skills in Greek and English
- Cooperation skills and team spirit.
- Self-leadership skills and ability to take initiative.
- Provide professional and friendly customer support.
Nice To Haves
- Expertise with monitoring systems such as nagios, prometheus is a plus
- Expertise with CMS such as WordPress, Joomla, etc
Responsibilities
- Provide technical support for Hosting and related services through tickets/chat/phone
- Partial infrastructure monitor
- Mentoring HelpDesk Agents
- Inform HelpDesk about widespread problems and keep them updated
- Escalate Tickets to Infrastructure
- Report Bugs to Developers
- Report probable Infrastructure Incidents to the infrastructure department and to the Managers
- Handling Cross sales / Up sales
- Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction
- Advise Customers on developing their services
- Helping Migration Department with migrations
- Undertaking Developing Services
- Among other duties, periodically shall act outside basic responsibilities in order to help the company’s main target as well as develop within it.
Benefits
- Diversity & Inclusion are at our core.
- Respect, openness, and trusted collaboration are valued.
- Intolerance is not tolerated.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
