Customer Experience Team Member

Waynes Pest Control Service

7d • Onsite

About The Position

This position requires the ability to work full-time, five to six days per week, and approximately 8 hours per day. Requires extensive sitting and talking, mental alertness, and hearing with telephone and other technology associated with customer service. Must possess physical ability and stamina to work indoors and in an office setting. Must have the ability to communicate clearly. This position reports to the CET Supervisor. Build relationships and promote excellent customer service, integrity, and professionalism Answer phones Execute customer experience including problem-solving, answering billing questions, educating customers on seasonal issues they may see, and following through with what each customer needs Schedule for pest, lawn, and termite Act as liaison for the customers with their Service Professionals Must attend regular meetings with a consistent presence at the office, job sites, and all pertinent meetings Communicate with Sales Professionals regarding sales leads Assist in collection efforts Perform all other duties assigned

Requirements

• Highschool Diploma or GED
• Must possess the ability to use telephone, computer, and other required technology.

Responsibilities

• Build relationships and promote excellent customer service, integrity, and professionalism
• Answer phones
• Execute customer experience including problem-solving, answering billing questions, educating customers on seasonal issues they may see, and following through with what each customer needs
• Schedule for pest, lawn, and termite
• Act as liaison for the customers with their Service Professionals
• Must attend regular meetings with a consistent presence at the office, job sites, and all pertinent meetings
• Communicate with Sales Professionals regarding sales leads
• Assist in collection efforts
• Perform all other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED