Customer Experience Support

J.B. Hunt • Lowell, AR

2d • Onsite

About The Position

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams. This role involves booking loads, entering customer orders, scheduling pick-ups and deliveries, tracing loads, and providing updates. The position also monitors freight in transit, handles customer location requests for appointments, and performs general administrative and clerical duties such as processing and coding documents, maintaining records and files, and compiling and arranging data.

Requirements

• High School Diploma/GED with less than 1 year of working experience
• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

Nice To Haves

• Customer Service/Account Manager experience
• Sales experience
• Transportation/Logistics experience

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery.
• Trace and obtain load updates.
• Assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties.
• Perform clerical duties (processing and coding documents, maintaining records and files, etc.).
• Compile and arrange data.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED