Customer Experience Supervisor

Kith•Brooklyn, NY

1d•Onsite

About The Position

The Customer Experience Supervisor provides leadership on the sales floor and supports daily store operations. The role guides the sales team, reinforces brand service standards, and encourages meaningful customer engagement. The supervisor coaches team members in real time, models service excellence and teamwork, and helps maintain a welcoming, service-driven store environment. In partnership with Store Management, the role supports daily team activities, operational priorities, customer engagement initiatives, in-store events, and brand activations.

Requirements

2–3 years of management experience in a retail, customer-centric environment.
At least 1 year of experience resolving customer service-related issues.
Ability to perform business math and accounting.
Comprehensive computer skills.
Ability to multitask and manage multiple projects at once.
Thorough communication skills and ability to delegate tasks and responsibilities.
Efficient time-management skills.
Ability to stand and walk for prolonged periods.
Ability to lift or move up to 25 pounds.
Ability to bend, twist, climb ladders, and perform other physical tasks related to standard retail operations.
Organized and detail-oriented.
Effective communicator.
Calm composure in high-pressure situations.
Friendly and welcoming.
Adaptive and proactive.

Nice To Haves

At least 1 year of experience with retail or apparel operations; preferred but not required.

Responsibilities

Lead and guide the sales team while maintaining a visible presence on the sales floor.
Model service behaviors, product knowledge, and customer engagement.
Coach team members in real time and provide feedback to strengthen selling behaviors and service standards.
Foster a positive, collaborative, high-performing team environment.
Guide daily work activities and support team productivity when managers are not present.
Promote a welcoming in-store experience that reflects the brand’s service standards and culture.
Engage customers and demonstrate strong service behaviors on the sales floor.
Support the resolution of customer concerns professionally and positively.
Help execute customer engagement initiatives, in-store activations, and brand experiences in accordance with brand standards.
Prepare the team and store environment for special initiatives and activations.
Support training and awareness of customer engagement tools and initiatives.
Support management in executing operational processes and store priorities.
Promote consistent operational execution and adherence to standard operating procedures.
Assist with visual merchandising, inventory activities, and general store operations.
Maintain a clean, organized, and welcoming store environment.
Stay informed about store communications, business metrics, and current initiatives.