Retail Part Time Customer Experience Supervisor

TJX•Hamilton, OH

6d•Onsite

About The Position

TJ Maxx is seeking a Customer Experience Supervisor to promote an excellent customer experience. This role oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs. The ideal candidate will lead by example by engaging and interacting with all customers, and maintaining a clean and organized store. This position creates a positive internal and external customer experience, promotes a culture of honesty and integrity, and maintains confidentiality. The supervisor will take an active role in training and mentoring Associates on front-end principles, personalizing the customer experience while promoting loyalty programs. Responsibilities include assigning registers, supporting POS coverage needs, coordinating breaks, addressing customer concerns, ensuring adherence to store plans, communicating effectively with management and Associates, providing and accepting feedback, partnering with management on training needs, ensuring adherence to labor laws and policies, promoting credit and loyalty programs, supporting shrink reduction goals, and promoting safety awareness. Other duties may be assigned.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Promoting an excellent customer experience
Overseeing a team of Associates at the front of the store
Ensuring prompt, courteous customer service and promotion of loyalty programs
Leading by example by engaging and interacting with all customers
Maintaining a clean and organized store
Creating a positive internal and external customer experience
Promoting a culture of honesty and integrity; maintaining confidentiality
Taking an active role in training and mentoring Associates on front end principles
Training and coaching Associates on personalizing the customer experience while promoting loyalty programs
Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
Addressing customer concerns and issues promptly, ensuring a positive customer experience
Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed
Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
Providing and accepting recognition and constructive feedback
Partnering with Management on Associate training needs to increase effectiveness
Ensuring adherence to all labor laws, policies, and procedures
Promoting credit and loyalty programs
Supporting and participating in store shrink reduction goals and programs
Promoting safety awareness and maintaining a safe environment
Other duties as assigned