Customer Experience Supervisor

Serenity Mental Health Centers • Provo, UT

8d • Onsite

About The Position

As a Call Center Supervisor, you’ll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You’ll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

Requirements

• 1+ year experience supervising customer service teams
• Passion for helping people — patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Nice To Haves

• Experience in a call center environment is a strong plus

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Benefits

• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: We cover 90% of medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed