Customer Experience Supervisor
Guaranteed Truck Service•Cleveland, OH
•Onsite
About The Position
Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.
Requirements
- 3+ years' experience with heavy-duty dealership and/or diesel service environment.
- Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
- Strong written and verbal communication skills.
- Strong customer service skills.
- Computer and software skills including Microsoft Office Suite.
Responsibilities
- Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, services, and repair information with manufacturers' websites.
- Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
Benefits
- 8 Paid Holidays and 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
