Customer Experience Supervisor

Mountville Careers•LaGrange, GA

2d•Onsite

About The Position

The Customer Experience Supervisor will oversee the daily operations of the Customer Service and Art Departments. This role involves recruiting, training, coaching, and developing team members, as well as conducting performance reviews and managing attendance. The supervisor will also serve as the escalation point for customer concerns, manage daily invoicing and order approvals, and utilize reporting tools to enhance efficiency and customer satisfaction. This position supports continuous process improvement and other departmental needs.

Requirements

Bachelor's degree or equivalent work experience.
2–5 years of supervisory or leadership experience in customer service, operations, or a related field.
Strong communication, organizational, problem-solving, and decision-making skills.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and SharePoint.
Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience with CRM and ERP systems such as Microsoft Dynamics 365, Salesforce, or similar business platforms.

Responsibilities

Supervise daily operations of the Customer Service and Art Departments.
Recruit, train, coach, and develop team members.
Conduct performance reviews and manage attendance records.
Monitor team workload, performance metrics, and response times.
Serve as the escalation point for customer concerns and issue resolution.
Create and maintain customer accounts within ERP and CRM systems.
Oversee daily invoicing, credits, and replacement order approvals.
Utilize dashboards and reporting tools to improve efficiency and customer satisfaction.
Support continuous process improvement initiatives and other department needs.