Customer Experience Supervisor, Service - Las Vegas, NV

Velocity Vehicle Group•Carson, CA

2d•Onsite

About The Position

This position ensures that the Service Department delivers consistent, world class customer experience and proactively maximizes uptime to ensure organizational success and profitability while adhering to organization compliance.

Requirements

Minimum 3 years’ experience in similar role
Strong verbal & written communication skills
Strong customer service skills
Self-motivated with strong time management skills
Ability to problem solve and make operational decisions without oversight
Excellent supervisory & leadership skills

Nice To Haves

Previous Procede experience an asset

Responsibilities

Ensure department GP meets or exceed expectations to deliver successful outcomes
Promote world class customer experience and consistency from the eyes of a customer
Coach service staff to become customer advocates with compassion to customers at a fair value
Foster continuous improvement projects to encourage innovation
Administrative tasks such as managing time off requests and scheduling
Participate in selection of team members
Set team expectations and manage team interpersonal concerns
Coach, conduct performance appraisals, and discipline team members as necessary
Set team performance goals and track progress towards goals and expectations
Monitor daily team tasks and ensure tasks are proceeding on schedule
Communicate with customers, other departments, and managers to ensure that repair orders are handled effectively
Follow up on Qualitrics surveys
Provide administrative support to foreman