Customer Experience Supervisor I - Centennial Commons
About The Position
The Customer Experience Supervisor I is accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, and delivering company checkout experience strategies. The role directs customer service activities throughout the store and serves as a role model for the Manager on Duty program. The supervisor trains and coaches cashier associates, monitors checkout procedures and productivity, and adjusts checkout resources to manage traffic and wait times. The role also supports hiring and onboarding processes, coordinates associate training, optimizes schedules, and supports company shrink, safety, sales, service, profit, productivity, and attendance standards.
Responsibilities
- Direct customer service activities throughout the store and model outstanding customer service.
- Greet customers, help them find products, partner with team members when additional assistance is needed, and resolve customer issues by actively listening.
- Maximize sales and service by ensuring appropriate staffing and managing FIND more, credit, rewards, and gift card programs.
- Train, mentor, and coach cashier associates on checkout procedures and service behaviors.
- Observe checkout operations and ensure associates consistently follow checkout processes.
- Monitor associate efficiency using Point of Sale productivity metrics.
- Shift resources to checkout areas in response to store traffic and reduce peak-period wait times using Mobile Point of Sale, Satellite Registers, and Expeditor stations.
- Partner with others to stock Impulse fixtures and identify checkout supply needs.
- Create and monitor open requisitions, route qualified applicants to hiring managers, and coordinate the interview Talent Tryout process.
- Schedule and coordinate new-hire orientations and training, administer ongoing associate training, and partner with the Sales Floor Supervisor and General Manager on training compliance.
- Review schedules and make productive edits to optimize resources.
- Support company shrink and safety initiatives and meet established standards for credit, product and service sales, customer service, profit, productivity, and attendance.
- Demonstrate growth mindset, critical thinking, leadership, accountability, implementation excellence, and results-driving behaviors.
Benefits
- Medical, dental, and vision benefits, if eligible
- Term life insurance, if eligible
- Paid vacation and holidays, subject to eligibility
- 401(k) with Company match
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
