Customer Experience Supervisor I - Hamilton Towne Ctr

Penney OpCo LLC • Noblesville, IN

13d

About The Position

The Customer Experience Supervisor I is accountable for driving profitable sales growth by leading and engaging associates, coaching them on customer service, leading company training initiatives, and delivering company checkout experience strategies. The role directs customer service activities throughout the store and supports the Manager on Duty program.

The supervisor trains and coaches cashier associates, monitors checkout processes and productivity, and shifts resources to checkout areas to manage traffic and reduce wait times. The position also supports recruiting and hiring processes, coordinates new-hire orientations and training, manages schedules, and partners with store leadership on training compliance. The role supports company shrink and safety initiatives and is expected to meet established performance standards, including credit, product and service sales, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service activities throughout the store and act as a role model for the Manager on Duty program.
• Model and reinforce outstanding customer service; greet customers, help them find products, partner with colleagues for additional assistance, and resolve customer issues.
• Support sales and service by ensuring appropriate staffing and managing FIND more, credit, rewards, and gift card programs.
• Train, mentor, and coach cashier associates on checkout procedures and service behaviors.
• Observe checkout activities and ensure associates consistently follow checkout experience processes.
• Monitor associate efficiency using Point of Sale productivity metrics.
• Shift resources to checkout areas in response to store traffic and reduce peak-period wait times using Mobile Point of Sale, Satellite Registers, and Expeditor stations.
• Partner with others to stock Impulse futures and identify checkout supply needs.
• Create and monitor store open requisitions and route qualified applicants to the appropriate hiring manager.
• Coordinate the interview Talent Tryout process, new-hire orientations, and training; administer ongoing associate training.
• Partner with the Sales Floor Supervisor and General Manager on training compliance.
• Review schedules and make productive edits to optimize resources.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including credit program, product and service sales, customer service, profit, productivity, and attendance.
• Demonstrate growth mindset, critical thinking, leadership, accountability, implementation excellence, and results-driven behaviors.

Benefits

• Medical, dental, and vision coverage (if eligible)
• Term life insurance (if eligible)
• Paid vacation (if eligible)
• Paid holidays for associates eligible for paid vacation; eligible associates may receive eight paid holidays during the calendar year
• Additional compensation for store hourly associates scheduled to work on a designated holiday
• 401(k) with Company match (if eligible)
• Associate discount on JCPenney merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed