Customer Experience Specialist at Timber Hollow Apartments

Cottonwood Residential • Fairfield, OH

3d • Onsite

About The Position

As a Customer Experience Specialist at Timber Hollow Apartments, you will play a key role in making residents feel at home and assisting prospective residents in finding their perfect apartment. Your positive attitude, strong communication skills, and problem-solving abilities are essential for ensuring everyone feels #HomeAtLast. This is a full-time position requiring a flexible schedule that includes evenings and weekends. You will be responsible for greeting customers, responding to inquiries, preparing apartments for showings and move-ins, ensuring quality standards are met, understanding property details, assisting with community events and marketing, organizing packages, and maintaining vendor relationships. There are opportunities for career growth into future management positions.

Requirements

• Upbeat attitude
• Ability to clearly communicate
• Desire to solve problems

Nice To Haves

• Eager to learn
• Embrace new ideas
• Create meaningful connections with every interaction

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.

Benefits

• Competitive base pay
• Quarterly bonus structure
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1st year!
• 10.5 paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed