Customer Experience Specialist (Hybrid)

Manion, Wilkins & Associates Ltd.•Toronto, ON

57d•CA$45,000 - CA$49,000•Hybrid

About The Position

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians. As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact. Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too. At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Requirements

Excellent communication in English, both spoken and written.
2+ years of experience in a customer-facing or call center environment.
Post-secondary education.
Strong active listening skills.
Excellent multitasking and time management abilities.
Tech-savvy, with comfort using a variety of customer service software and systems.
Able to work independently and within a team environment.
Previous participation in an employee group benefits plan.

Responsibilities

Serve as the first point of contact for Plan Members and their healthcare providers, primarily via phone, email, and live chat.
Provide plan coverage information.
Explain claims processes.
Support customer inquiries to create a smooth, positive experience.
Advocate for our Plan Members and excel in delivering exceptional service.
Manage multiple priorities efficiently while remaining focused and composed.
Remain positive and professional, even after difficult interactions.
Contribute to a collaborative, solutions-focused environment as a team player.
Handle inquiries confidently and provide clear, accurate, and helpful responses.