Call Center
John C. Cassidy Air Conditioning•Riviera Beach, FL
•Onsite
About The Position
We are seeking a Customer Experience Specialist to deliver exceptional service to our residential and commercial customers. This role is the first point of contact for our customers and plays a key role in scheduling, communication, and overall customer satisfaction. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced home services environment.
Requirements
- Customer service or call center experience preferred
- Proven Inbound and outbound Sales Skills
- Strong communication and multitasking skills
- Comfortable with phones, computers, and scheduling software
- Reliable, punctual, and customer-focused
Nice To Haves
- HVAC or home services experience is a plus (training provided)
Responsibilities
- Answer inbound/outbound calls, texts, and emails from customers
- Schedule HVAC service, maintenance, and installation appointments
- Coordinate scheduling details with technicians and dispatch
- Provide accurate information regarding services, pricing, and availability
- Handle customer questions and concerns with professionalism
- Conduct post-service follow-ups to ensure customer satisfaction
- Maintain accurate records in CRM and scheduling systems
- Process payments and invoices as needed
- Focus on customer lifecycle and experience
- Apply strong sales acumen to convert inbound leads and drive outbound sales calls
- Achieve established monthly sales targets
Benefits
- Competitive salary based on experience
- Year-round work
- Full benefits package including health, vision, dental
- 401(k) matching
- Paid time off and holidays
- Supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
