Customer Experience Specialist - Atlantic Canada

Loblaw Companies Limited•Halifax, NS

2d•CA$80,000 - CA$110,000•Hybrid

About The Position

This Specialist is a pivotal role which provides required support to District Managers, Store Managers, Department Managers and other store colleagues to ensure great execution on both merchandising and operational standards in order to achieve growth in sales, profit and market share. The role is based in Nova Scotia, with travel up to 90% throughout Atlantic Canada, which will be compensated on travel expenses. Loblaw Companies Limited is one of Canada's largest employers, committed to positively impacting the lives of Canadians and shaping the future of Canadian retail. We value authenticity, trust, and making connections, and we succeed through collaboration and commitment. This is a place where you belong, whether you are starting your career, re-entering the workforce, or looking for a new job.

Requirements

Operational experience as a specialist, preferably in the department he/she will be responsible for.
Retail management experience; experience working in multiple formats a plus.
Excellent problem solving, communication and interpersonal skills.

Responsibilities

Work with Category Managers and Directors in the development of effective store merchandising programs within the format.
Working with a group of assigned stores, ensure department adherence to company policies/procedures and consistent execution of format process and strategy.
Determine how variances from policy or strategy should be addressed.
Act as a liaison to ensure effective collaboration between stores and merchandising, applying expertise in both fields to help provide clarity and reach agreement on specific standards of execution.
Conduct store visits, analyze department performance and provide feedback to District, Store and Department Managers.
Develop action plans to address any gaps in performance or procedure.
Follow up with Department and Store Managers on prior feedback/action plans in order to ensure continuous department improvement.
Keep District Managers and Sr. Specialist abreast of progress on improvement plans in their respective stores.
Help identify stores that require priority assistance reducing shrink, develop action plans with Department Managers and Store Managers to address this issue, and work with them to implement the action plan.
Provide guidance and feedback which complements Learning Stores training to Department Managers and store colleagues.
Work with departments on customer complaints and requests for new products to ensure high levels of customer service.
Ensure that department budgets are met and that departments achieve targets for sales, margins, period end results, inventory, and shrink, and other CLASS measurements.
As required, help departments resolve external issues such as vendor credits and internal issues such as labour scheduling and interpersonal conflicts.
As required, assist with new store openings and refurbishments.