Customer Experience Specialist

Northwest Center • Seattle, WA

5d • Onsite

About The Position

The Customer Experience Specialist (Banista) role is a dynamic, community-facing position based at Amazon's community Banana Stands, many of which operate outdoors. In this role, you’ll help create a welcoming, upbeat environment while delivering consistently high-quality customer service. The Customer Experience Specialist (Banista) greets and assists visitors, keeps stands clean, organized, and well-stocked, tracks daily metrics, and promptly communicates any issues that need attention. You’ll also play an important part in shaping a fun, friendly atmosphere that encourages positive community interaction. Shifts will take place at one or multiple stand locations, typically between 7:15 AM and 3:45 PM, Monday through Friday. The stands are also open on the first and third Saturdays of each month from 8:00 AM to 4:00 PM, with occasional additional evening or offsite event opportunities. Banistas may also take on special projects and other assignments as needed.

Requirements

• GED or high school diploma required.
• Minimum 1 year customer service experience.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment
• Ability to work in a variety of environments, including outdoors.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Ability to remember training content and recall daily trends in banana distribution.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to understand, interpret and follow Northwest Center (NWC) and client Policies and Procedures.
• Strong conflict resolution and problem solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy
• Exercises good judgment in areas of responsibility.
• Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities.
• Is not averse to change.

Nice To Haves

• Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Must be able to handle bananas and/or various food products without allergic reaction.

Responsibilities

• Assist with daily set-up and/or tear down of stand, ensuring all banana stand related items are placed in appropriate locations.
• Greet and engage every visitor to the stand in a friendly, warm, professional and courteous manner.
• Select work appropriate music to play during operating hours.
• Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
• Remove plastic or other material from the banana bunches.
• Keep the banana stand crates full and plentiful for the duration of operating hours.
• Sort any bruised or damaged bananas out and place them in the compost bin.
• Ensure the banana stand is organized and clean at all times.
• Monitor the compost bin and facilitate emptying when full.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Contribute to monthly inventory counts on trailer/stand assets
• Support Banana Stand openings, as needed
• Support the redistribution bananas across stands, as needed
• Suggest operational improvements to leadership, as needed
• Attend trainings on new process roll outs
• Learn FAQ’s and banana facts to share with visitors.
• Decorate the stand for holidays and/or special events with approved designs.
• Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc.
• Follow structured timelines and accommodate unexpected requests.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Ability to work at various banana stand locations (including some offsite locations) between 7:15am and 3:45pm Monday through Friday, including occasional after hours requests and weekends.
• Perform other duties as assigned for needed duration.

Benefits

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
• 10 Annual Floating Holidays (prorated)
• Parental Leave
• Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via SupportLinc including three free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED