Customer Experience Specialist - Part Time
About The Position
Venture Home's mission is to simplify home electrification, making the transition to a clean-energy home straightforward and stress-free. They aim to replace the headaches of home improvement with a transparent, efficient, and rewarding process. The company is looking for professionals who are energized by helping others, empathetic communicators, and proactive problem-solvers who take pride in delivering a seamless customer journey and ensuring clients feel supported. This role is crucial for the operation, acting as a 'project Sherpa' for homeowners. The Customer Experience Specialist will be the primary point of contact, ensuring customers feel heard, informed, and excited throughout their experience, from onboarding to system activation and beyond.
Requirements
- Radiate positive energy and possess an 'extreme ownership' mindset.
- Maintain a resilient, customer-first attitude, even during busy periods ('Happy Warrior').
- Exhibit strong communication skills, making people feel comfortable and valued through writing and speech.
- Demonstrate attention to detail, understanding the importance of small aspects in home electrification.
- Be tech-savvy, comfortable navigating CRMs, and eager to use AI tools.
- Be a team player, thriving in a collaborative environment.
- Prior experience in customer success, hospitality, or solar operations is a major plus.
- Possess strong interpersonal skills and the ability to manage multiple priorities effectively.
- Have CRM experience (specific workflow training will be provided).
- This is a full-time, in-office role at the Stamford, CT headquarters.
Responsibilities
- Be the dedicated point of contact for customers, ensuring proactive updates and clarity on next steps.
- Become an expert in home electrification, translating complex solar and energy concepts into understandable terms for customers.
- Manage customer interactions via phone, email, and messaging with a helpful and proactive approach.
- Collaborate with field and operations teams to resolve issues and exceed customer expectations.
- Utilize AI tools, automation, and CRM systems to enhance customer connections and reduce administrative tasks.
Benefits
- Potential for bonus earnings ($23-$25 per hour, with potential for $10-20k+ additional earnings).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
